FAQ

Frequently Asked Questions

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Shipping and Returns

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Refund Policy

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Shipping policy

Due to the ongoing pandemic, customers are notified to take it into account as a potential reason for an unexpected delay of 2 to 3 weeks, which may or may not happen. We work tirelessly, without fault, to pack and ship all the orders on time. But the unpredictable nature of COVID related lockdowns and precautionary measures can disrupt our otherwise punctual timeline. Your security if more important to us.

We don’t store any of your credit card information. We never had a single incident of online fraud so far and we will never share your personal information with anyone else.