To request a Refund and Cancellation, reach us at [email protected].
Note that Orders can be cancelled within the 6 hours of placing them.
In case of a refund after return, once the returned item is received by us, the customer is notified through the email and the refund transaction is carried out.
Customer may choose to receive the refund through the same account they ordered the product from, or through a new account, details of which they’ll need to share.
Once approved, the refund will be transferred to your account on the very day right away. Usually, there is a processing time involved at the end of the credit card companies, due to which customers might see a lag in the transaction.
Getting your refund
One the item is received by us, the refund is issued within the 2 business days. Once the refund transaction is carried out, you will receive an email letting you know.
Note that after the refund is carried out, PayPal may take 3 to 5 business days to process it, and credit card services may take up to 30 days, depending on your card provider. If the delay in receiving persists, the customers are advised to contact the relevant credit card company.
Canceling a return request
It is easy to cancel your return request. Just reply to your previous return request email mentioning that you want to cancel it. Once cancelled, the customer will not be able to refile a return request.