Refund and Returns Policy
At Italianaro, we value your satisfaction with our products and strive to provide an excellent shopping experience. If, for any reason, you are not completely satisfied with your purchase of fashion items, watches, or fragrances, please review our refund and returns policy below for guidance.
1. Eligibility for Returns and Refunds:
- You may request a return or refund for fashion items, watches, and fragrances within 30 days from the date of delivery.
- To be eligible, the product must be in its original condition, including all original tags, packaging, and accessories.
2. Return Process:
To initiate a return, follow these steps:
a. Contact Us: Reach out to our customer support team through firstname.lastname@example.org with your order number, the item(s) you wish to return.
b. Return Authorization: After receiving your request, our customer support team will provide you with a Return Authorization (RA) number and instructions for the return process.
c. Packaging: Securely pack the item(s) in the original packaging or a suitable alternative to prevent damage during transit.
d. Shipping: Ship the package back to the address provided along with the RA number. Ensure you use a trackable and insured shipping method.
3. Inspection and Approval:
- Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.
- If the item(s) meet our requirements, we will proceed with the refund or exchange as requested.
4. Refund Options:
- We offer refunds in the original form of payment. It may take 3-5 business days for the refund to be processed after the approval of the return.
- Please note that shipping fees (if applicable) are non-refundable.
- If you wish to exchange an item for a different size, color, or style, please specify this in your return request. We will do our best to accommodate your exchange based on product availability.
6. Non-Returnable Items:
- For hygiene reasons, fragrances must be returned unopened and in their original sealed packaging to be eligible for a refund or exchange.
- Personalized or custom-made items are typically non-returnable unless they are defective or damaged upon arrival.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
8. Return Shipping Costs:
- Return shipping costs are generally the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or item arrived damaged).
9. Customer Support:
- If you have any questions or require assistance with your return or refund, please don’t hesitate to reach out to our customer support team through email@example.com
By making a purchase on our website, you acknowledge and agree to abide by our refund and returns policy. This policy may be subject to updates or changes, so we recommend reviewing it periodically.
Thank you for shopping with Italianaro, and we appreciate your trust in our products and services.